Survey - Service Recipients

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Brunswick Street Mission is collecting information. This information will help us better serve those who visit us now and, become a welcoming place for communities not yet using our services. COVID has provided us with an opportunity to evaluate each program and determine what changes need to be made so every person who needs us feel welcome and safe.

All the information collected will be kept confidential. Information provided will only be used to improve our services.

This first set of questions will help us understand who we serve.

Your Age?

Your Gender?

Your race or ethnicity?

What are the languages spoken in your household?

Do you require translator services?

Yes

No

Do you identify as belonging to an equity seeking group?

A woman

Indigenous

Black or African Nova Scotian

Newcomer/Immigrant

A Person of Colour

A Member of the LGBTQIA2S+ Community

A Person Living with a Disability

How many people in your family?

How many children in your family?

How old are your dependent children?

What is your Income level?

Less than $15,000

Less than $25,000

Less than $40,000

Between $40,000 and $70,000

Above $70,000

Prefer not to say

Do you require require accommodations to support a disability (ramps, washroom access, etc)?

Yes

No

Please share what accessibility support would help you access our programs?

These questions will help us determine any barriers you may be struggling with.

Are you currently on Income Assistance

Yes

No

Are you currently housed?

Yes

No

If you are not housed, please choose the option that best represents your current situation:

Staying in a Shelter

Sleeping Rough

Couch-Surfing

If you are housed do you:

Rent without Assistance

Rent with Assistance

Own

Do you have access to a phone or the internet?

Phone only

Internet only

Phone and Internet

No access to either

These questions will help us determine if our programs are working.

Have you ever received service from us?

Yes

No

If yes, how long have you been receiving support from us?

If no, please share why you haven't come to us for support

I've never required your services

I wasn't sure if I was welcome

I didn't feel safe because of other service users

I'm not sure what you do

I didn't feel welcome

I didn't want others to see me entering the building

How did you hear about Brunswick Street Mission?

Do you need to access other organizations or programs to get the services you need?

Yes

No

If yes, please share what services you get from another group

Do you feel safe accessing services at Brunswick Street Mission?

5 (I feel extremely safe)

4

3

2

1 (I don't feel safe at all)

Please share why you have not felt safe.

Do you feel welcome accessing services at Brunswick Street Mission

5 (I feel extremely welcome)

4

3

2

1 (I don't feel welcome at all)

Please share why you have not felt welcome.

Do the staff and volunteers treat you with dignity?

5 (I feel treated with extreme dignity)

4

3

2

1 (I don't believe they offer me any dignity)

Please share why you have not felt treated with dignity.

Do the staff and volunteers treat you with respect?

5 (I feel treated with extreme respect)

4

3

2

1 (I don't believe they offer me any respect)

Please share why you have not felt treated with respect.

Do the staff and volunteers treat you with kindness?

5 (I feel treated with kindness)

4

3

2

1 (I don't feel treated with kindness)

Please share why you have not felt treated with kindness.

Do you feel comfortable sharing personal information with the staff and volunteers?

5 (I do because I know staff and volunteers keep my information safe)

4

3

2

1 (I would never share because I don't know what they do with it)

Do you feel that you are able to offer us feedback?

5 (I give feedback all the time)

4

3

2

1 (I don't offer because I don't believe they listen)

Are your phone calls or emails are returned within 2 business days

Yes

No

We would now like your honest feedback on each of our programs.

Breakfast Program

5 (a great program)

4

3

2

1 (not a good program at all)

I don't use the Breakfast program

If you use the program how often do you join us?

Daily

Once or twice a week

Once or twice a month

Does the Breakfast Program offer you what you need each morning?

5 (it offers me everything I need)

4

3

2

1 (it doesn't offer me anything I need)

What would make Breakfast better?

Food Bank

5 (a great program)

4

3

2

1 (not a good program at all)

I not use the Food Bank program

If you use the program how often do you access the food bank?

Monthly

Once every few months

Once or twice a year

What grocery options would be helpful, if we had them?

Halal

Vegetarian

Vegan

Gluten Free

Dairy Free

High Protein

Diabetic

Is there a grocery option we missed?

Outreach (ID, Employment, Advocacy or Financial Support)

5 (a great program)

4

3

2

1 (not a great program)

I don't use the Outreach Program

If you have used the program please share the date.

Clothing Centre

5 (a great program)

4

3

2

1 (not a great program)

I don't use the Clothing Centre

If you have used the program please share the date.

Does the Clothing Centre offer the type of clothing you are looking for?

Yes

No

What would make the Clothing Centre better?

Tax Filing Program

5 (a great program)

4

3

2

1 (not a great program)

I don't use the Tax Filing Program

If you have used the program please share the date.

Trusteeship Program

5 (a great program)

4

3

2

1 (not a great program)

I don't use the Trusteeship Program

What do you like most about accessing our programs?

What do you dislike about accessing our programs?

Without our services, can your share, what you would do?

These questions will help us determine what changes to our programs would be helpful.

Do our current hours (9am to 2pm) work for you?

Yes

No

If you answered no please tell us what would be helpful:

Open earlier in the morning

Stay open later in the afternoon/evening

We have offered holiday meals (Thanksgiving, Christmas, Easter). Did you take part in any of these event?

Yes

No

If yes, did you enjoy the meal and would you join us again?

Yes

No

If no, what stopped you from joining us?

What would make holiday meal offerings better?

Before the lockdown in 2020 we planned to open a Drop-In Program. These questions will help guide us in creating the program.

Would any of these program options be helpful to you?

Documents and forms - support information on childcare subsidy, I.A. application process, MRHA subsidy process

Tax preparation clinic or access to a computer to file your taxes

Psychoeducational - trauma, supporting kids in healing from trauma, mindfulness

Understanding Pronouns and practising their use together

Food safety and prep? Accommodating intolerances on a budget

Parenting Support- gentle approaches in line with IWK supported discipline practices, breastfeeding, accessing Schools Plus

Social time with lightly guided conversation topics/ice breakers and refreshments

Training options - conflict resolution

Job search training/resume support

Computer literacy

Computer access - to stay in touch over social media

Would you be interested in any of these activities?

Weekend dinner services

Monthly Sunday dinner for families

Movie night

Games day/night

Neighbourhood events

What do you want us to know that we haven't asked?

In an effort to continually improve our services and make our programs more relevant, we will be doing research and outreach in the coming months or getting feedback for future programs.

Would you be interested in taking part in future surveys?

Yes

No

If yes, how can we contact you?

Would you be willing to participate in focus groups to help us improve services?

Yes

No

If yes, how can we contact you?

Do you follow us on any social media?

Facebook

Twitter

Instagram

YouTube

LinkedIn

Do you visit our website?

Yes

No

Would you like to receive our newsletter or monthly updates electronically?

Yes

No

If yes, please provide us with your email address be?

If you would like to hear back from our Executive Director regarding any of your responses please share your phone number. He will respond to everyone but it may take time based on the number of requests. What would you like to discuss?

What is the best number to reach you at?

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2107 Brunswick Street Halifax, Nova Scotia B3K 2Y4 | 1 902 423 4605 | mission@brunswickstreetmission.org

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